Managed IT
Managed IT.
Managed IT and IT support for businesses in and around Magenta (Milan): networks, remote working, service desk, security, backup and disaster recovery.
- Area
- IT & software
- Includes
- 6 items
The service
Managed IT for businesses: networks, workstations, security and backup, with a three-tier service desk
What it includes
We take charge of networks, workstations and security: network management, smart working tools, a service desk that responds within 15 minutes, monitoring and updates, backup and disaster recovery, procedures for major IT incidents. Cover is provided on three levels, from reactive support to a 24/7 Security Operation Center.
Who it's for
SMEs without an in-house IT department, companies with multiple sites or staff working remotely, organisations that need to meet security and business continuity requirements.
What you get
Less downtime, problems solved by people who already know your system, defined backup and disaster recovery plans, and a point of contact who answers when it really matters. First we analyse the existing infrastructure, then we propose a plan of work with priorities and costs set out plainly: that is how IAME moved from Google Workspace to Microsoft 365.
- 15minutes at most for the service desk to respond
- 24/7support, 365 days a year
- 3levels of cover
- 24/7Security Operation Center
What it includes.
Network management
Hardware, software and team for the business network.
Smart working
Tools and technologies for working anywhere.
Service desk
Systems support, with response in under 15 minutes.
Security
Monitoring, patching and a 24/7 Security Operation Center.
Backup and disaster recovery
Rapid restoration of services in the event of an incident.
Crisis management
Procedures for major IT incidents.
Three levels of cover.
Remote Service Desk
- IT customer service
- HW/SW security interventions
- Support in under 15 minutes
Managed Security Desk
- 24/7 monitoring
- Performance check
- Backup recovery
- Bug fixing
- Network management
Security Operation Center
- 24/7 surveillance
- Degradation prevention
- Accident recovery
- Fixing & patching
The process, in IT & software
- 01AnalysisThe existing infrastructure, the processes and the people who use them: before proposing anything, we understand how the company works.
- 02FeasibilitySolutions compared, including those the company already has, with priorities and costs set out plainly in writing.
- 03DesignArchitecture, migrations and release plan, agreed before any system is touched.
- 04ProductionNetwork installation, cloud configuration, software development, data migration, testing.
- 05LaunchGo-live, user training and documentation.
- 06ManagementMonitoring, 24/7 service desk, updates, backup and ongoing improvements.
Projects with this service.
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